Refund policy

Return & Refund Policy

At AIMLife, the quality and safety of our products are important to us. We aim to ensure that every order reaches you in excellent condition.

Returns

Due to the nature of our products as pet food and consumable products, opened or used products cannot be returned or exchanged for hygiene and safety reasons, except where the product is defective, damaged, expired, incorrect, or otherwise required by applicable UAE law.

An unopened product may be eligible for return if:

  • The return request is submitted within 7 days of delivery.
  • The product is unused, unopened and in its original sealed packaging.
  • The packaging is undamaged and the product is in a condition suitable for resale.
  • Proof of purchase or order confirmation is provided.

Please contact AIMLife before returning any product. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order when it is delivered.

If you receive a product that is damaged, defective, expired or different from what you ordered, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once verified, AIMLife will arrange, as applicable, a replacement, exchange or refund in accordance with UAE consumer protection requirements.

Cash on Delivery (COD) Orders

For orders paid by Cash on Delivery, eligible refunds cannot be returned in cash by the delivery driver.

Once a return and refund have been approved, AIMLife will arrange the refund through an available refund method, such as bank transfer or another method agreed with the customer.

The customer may be requested to provide the necessary payment details to process the refund.

Change of Mind

For approved returns resulting from a change of mind, the product must remain completely unopened, unused and sealed in its original packaging.

Original delivery charges are non-refundable, and any return delivery or collection costs may be deducted from the refund, except where the return results from an error by AIMLife or where otherwise required by applicable law.

Products That Cannot Be Returned

For health, hygiene and product-safety reasons, we cannot normally accept returns of:

  • Opened or partially consumed products
  • Products with a broken or removed seal
  • Products that have not been stored appropriately after delivery
  • Products damaged after delivery through improper handling or storage
  • Products returned without proof of purchase

This does not affect your statutory rights regarding defective, damaged, expired, incorrectly supplied or non-conforming products.

Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be processed within 7–14 business days using the agreed refund method.

Order Cancellation

If you wish to cancel an order, please contact AIMLife as soon as possible.

An order may be cancelled without charge if it has not yet been dispatched. Once an order has been dispatched, cancellation may be treated as a return and the applicable delivery or return costs may apply.

Contact Us

For cancellations, returns, exchanges or refund requests, please contact AIMLife Customer Care through the contact details provided on our website.

This Return & Refund Policy is subject to applicable consumer protection and e-commerce laws of the United Arab Emirates.

Last updated: August 2026